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Cisco Unified Communications Documentation

Cisco Unity Connection doc pages:
Cisco Unity Connection Products Maintenance Guides List

CUCM and CCX – Change IP Address

Changing the IP Address and Hostname for Cisco Unified Communications Manager, Release 9.1(1)

Changing the IP Address and Hostname for Cisco Unified Communications Manager, Release 9.0(1)

Settings for Cisco Unified CCX Release 9.0(1)

Cisco Unified Communications and VMware Tools

Please see this documentation for the installation of VMware Tools on Cisco Unified Communications (UC) servers.


Restart Web Interface for Cisco Call Manager 8.x

If the Cisco Call Manager web administration interface is running slow, or failing to respond, you can restart the Tomcat web service from the server’s SSH CLI shell.

SSH to the server and use the OS Administration username and password to log on. At Cisco’s limited CLI “admin:” prompt type the following command:


utils service restart Cisco Tomcat


Cisco Unified Attendant Console Overflow

Since I keep forgetting where the settings are for changing the Cisco Receptionist/Auto-Attendant timers and overflow are I decided to post it here for future reference.

The Attendant Console is the Windows based server application that is part of the Cisco Call Manager v8.x system.

This is setting is on the Attendant Console server (web interface http://attcon/webadmin/) under “User Configuration -> Queue Management — Overflow — Wait time to overflow”.

SIP Providers

These are seven SIP providers given to me by Time Warner Cable Business Class (Texas) in Q1 of 2011.  I’m pretty sure that at least one of them is already out of business in Q2 with not forwarding address.


AT&T iPhone service sucks…

I want to know why my iPhone won’t stay on 3G. I’m in the heart of downtown Chicago and stuck 80% of the time on EDGE! #attsucks